What to do?
There are a few things that you should consider when having any computer looked at.
1.) Do these guys know what they are doing.
2.) Do they have my interests in mind or are they trying to sell me something I don't need.
Let me tell you 3 things you need.
A Backup drive
Your family photos, vacation photos, documents, old emails. These things are importiant.
EVERY hard drive will one day crash. Its not a matter of if its a matter of when.
A Flash drive
Some things are valuable enough to backup twice.
A computer like a car needs service to keep it in tip top shape you don't even notice how trained you get as your computer slows down you tend to fill that time, getting a cup of coffee, sharpening pencils, you don't want to shut it off because it takes so long to start. Do it call for a home visit.